CLIENT SERVICES
A dedicated Concierge for order assistance, delivery questions, and fragrance aftercare. We are here to ensure your experience with Artusx is as seamless and refined as our creations.
Contact Concierge
Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET) Response within 1 business day.
To ensure prompt resolution, please include your Order Number in your inquiry.
Discreet, prompt and attentive support.
Q: When will my order ship? A: Artusx creations are prepared by hand. Orders are processed within 2–4 business days. Domestic delivery typically arrives within 3–7 business days after dispatch.
Clear guidance at every step of your journey.
Q: When will my order ship? A: Artusx creations are prepared by hand. Orders are processed within 2–4 business days. Domestic delivery typically arrives within 3–7 business days after dispatch.
Q: Do you ship internationally? A: Yes. Please note that international orders may be subject to local import duties or customs fees, which remain the responsibility of the recipient.
Policy-backed, fair resolutions.
Q: What is your return policy? A: To uphold our strict hygiene standards, fragrances must remain unopened with the original seal intact to be eligible for return within 14 days. Opened items are final sale.
For complete details regarding our operations, please review our Privacy Policy, Terms of Service, Shipping Policy, and Refund Policy.